Common Questions, Gentle Answers.

Please arrive at least 10 minutes early to complete any necessary paperwork or update your child's insurance information. If you arrive more than 15 minutes past your scheduled time, we may need to reschedule or see your child as a work-in depending on availability. We do not accept walk-ins—please call our office at (678) 820-7979 or schedule online through the patient portal.

We complete all necessary forms for schools, daycares, and sports organizations—free of charge when done during your child's annual wellness exam. Sports physicals and standard forms (3300 and 3231) are included at no cost at the wellness visit. Please bring the forms with your portion already filled out. If a standalone sports physical is needed outside of a wellness visit, a fee applies and completion may take up to one week. Note that each organization uses specific forms—confirm the correct form with your child's coach or school before your appointment.

For the initial visit, a parent or legal guardian must be present. For follow-up visits, another adult may bring your child provided you have given written permission authorizing them to accompany the child and make medical decisions during that visit. That adult must present a valid photo ID at each visit. You must also be reachable by phone in case of emergency. The same policy applies for teen patients ages 16–17 wishing to attend independently. Patients 18 and older may come to appointments without parental consent.

Braselton Pediatrics respects every parent's right to make informed decisions about their child's care, including vaccination. We do accommodate alternative and delayed schedules with the understanding that families sign our non-vaccinating agreement and maintain all scheduled well-child visits. Please contact our office to discuss your preferences and obtain the agreement form. We are always happy to answer questions and provide education on each vaccine.

The first newborn visit should typically occur 2 to 3 days after being discharged from the hospital. This allows us to check for jaundice, monitor weight gain, and support you with any initial feeding or newborn care questions. We are here to help new parents feel confident and supported from day one—please don't hesitate to call with any concerns.

We accept most major PPO insurance plans. Please contact our office directly at (678) 820-7979 or have your insurance provider verify in-network coverage prior to your visit. For patients without insurance or who prefer self-pay arrangements, we offer transparent pricing—please contact our billing department for details.

We understand that illness does not follow business hours. If your child needs urgent guidance after our office closes, please call our main number at (678) 820-7979. You will be directed to speak with an on-call pediatric provider who can help you assess the situation and determine next steps. For any life-threatening emergencies, please call 911 or go to your nearest emergency room immediately.

Our patient portal allows you to schedule appointments, view visit summaries, request prescription refills, and send secure messages to your care team—anytime, from any device. Existing patients can access the portal at 1832.portal.athenahealth.com. New to the portal? Call our office and our administrative team will walk you through the enrollment process step by step.

We see urgently sick patients—including new patients—on the same day as much as possible. Call our main office at (678) 820-7979 first thing in the morning; phone lines open at 8:30 AM weekdays. Existing patients may also request sick visits through the patient portal. Patient messages are monitored throughout the day. Please do not walk in without an appointment.