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Patient Information

Office Policies


When should I arrive for appointments?

Please arrive at least 15-20 minutes prior to your scheduled appointment in order to fill out any necessary paperwork or provide us with any changes to your child’s account.


Where should I send my child’s previous medical records?

Have previous medical records – most importantly immunization records faxed to us at (678)820-7980 prior to your visit. If you have this paperwork, you may bring it with you at the time of the appointment. This will help us provide safe medical care for your child.


When should my child be seen for well care visits/physicals?

According to the American Academy of Pediatrics—children should be seen for well care visits at the following ages: newborn, 1 month, 2 months, 4 months, 6 months, 9 months, 12 months, 15 months, 18 months, 24 months, 3 years, and yearly thereafter.


Can my child be brought by someone else?

For the initial visit - you (the parent/legal guardian) must accompany your child. During return visits - if brought by an adult other than yourself, we must have a signed note from you giving permission for that person to accompany your child and to make medical decisions for your child during that visit. We may need to contact you to obtain verbal permission as well.


If my child gets sick , will I be able to get an appointment on the same day?

We try to see urgently sick patients on the same day as much as possible. Call the main number and we will place the appointment for your child to be seen. The phone lines open in the mornings at 8:30 a.m.


Will my child still be seen if I arrive late?

If you arrive more than twenty minutes past the scheduled appointment time you may have to wait for the next available appointment slot in the schedule.


How can I obtain a referral?

We process referrals to most pediatric specialists in the area – as approved by your insurance. In most instances, your child has to have been evaluated by the physician prior to being referred to a specialist. Please allow one week for referrals to be processed. For emergency referrals – please call the office no later than the following business day. With many insurance plans, you may be responsible for any fees incurred if your child’s primary care physician has not been contacted.


How can I get a form signed?

We will gladly complete any needed forms. Please allow one week for forms to be completed. School forms will often be completed on the same day as the appointment – as the schedule allows. Other forms may call for the need to retrieve additional information and so will require more time to process.


How can I obtain a prescription refill?

Prescription refills may be requested during office hours. Alternately, they can be requested online. Your child must be a patient of our practice, and we must have originally prescribed that medication. Due to legal restrictions and for your child’s safety – certain medications cannot be refilled unless the patient has been reevaluated by a physician.


My insurance will not cover a prescribed medication – What should I do?

Some insurance plans require that certain medications receive additional authorization prior to being filled by the pharmacy. If you are informed of this at the pharmacy, please call the office and a different medication can be called in for your child. If we must obtain additional authorization from your insurance company, the process can take at least one week.


Do you take my insurance and what are your insurance procedures?

We accept many of the common insurance and managed care plans. You may call the office for a list of currently accepted insurance plans. It is ultimately the parent's or patient's responsibility to verify with their insurance that any visits and ordered medical procedures are covered.

If we are unable to verify your insurance information, the fees on the account will need to be fulfilled by other means of payment. We can then provide you with the information to submit the claim to your insurance. Any fees not covered by your child’s health insurance will be your responsibility as the parent or legal guardian. Due to the frequent changes in insurance requirements, we will need to see your insurance card at each visit. Any insurance co-pays and uncovered fees are due at the time of the appointment.


What forms of payment do you accept?

Payments accepted include cash, personal check, debit, or card payments. To help alleviate the costs of medical care, we have sliding fee plans in place for our uninsured or partially insured patients – please see the front desk for details.


What should I do if I need to cancel or reschedule my appointment?

Contact the office at least 24 hours prior to your scheduled appointment and we will cancel or reschedule the appointment as needed. There may be fees incurred for un-canceled appointments/no-shows. See the front office for details.


How can I get a copy of my child’s immunization records?

Call the office and we will have a copy ready for you at the front office. If you are being seen, ask the medical assistant, and a copy will be obtained for you.


What should I do if my child gets sick after clinic hours?

If it is a life-threatening medical emergency, call 911. Otherwise we are available by phone after hours for urgent medical concerns. Call the main number at (678) 820-7979 and you will be directed to speak with a pediatric nurse or the physician.


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